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Help & Contact

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  • What is your returns & cancellation policy?

    If you cancel your order before they have been dispatched, we will refund you the full invoice amount within 2 working days. Please bear in mind this can take 3-5days for your bank to process.

    In the case that you do wish to return your order, you have up to 14 days to cancel on receipt of delivery, in order to receive a full refund less delivery charges. The product should be returned no later than 14 days after you have cancelled.

    To cancel your order you must complete this form.

    It is your responsibility to arrange the items to be returned to our warehousing facility. If would wish for us to arrange a collection via our courier UPN there would be an additional charge of £75.

    Refunds will be issued within 10 working days of the return.

    Before Returning:

    Please ensure all products being returned are well protected before sending, as any costs for damaged goods will be taken from the refund total.

    Products must be returned in original unopened packaging.

    Ensure goods are returned on a pallet. This will minimise damages.

    Manufacturing fault:

    The quickest way for us to resolve a manufacturing fault complaint is for you to follow the below steps.

    Download and complete this form (click here)

    This information will be sent to the manufacturer to review.

    Genuine manufacturing faults will be replaced and delivery and return costs will be refunded.

    If you return a product due to installation problems and we are able to install it back at our warehouse facility, we will have no choice but to send you the product back at your expense.  We highly recommend your installer reads and fully understands the installation guide on the product prior to installation.

  • What if I wish to cancel my Order?

    If your order has been placed, but not dispatched, we will try to make the change or cancellation wherever possible. Please contact our Customer Services team on 0161 641 9996 or use the form below

    Please note, due to the speed at which our dispatch team work, we can make no guarantees to change orders prior to shipping. If you order as already been dispatch you will be reliable for any returns costs.

     

  • About Us

    Company History

    Discount Flooring Depot was established in August 2012. We might be new to the on-line market, but we have over 30 years of experience in the flooring industry behind us. Our expertise ensures that only the finest quality luxury wood flooring is sourced in bulk directly from our global network of trusted suppliers.

       
    Discount Flooring Depot currently has its head office located in Salford, Manchester. We also have with a large warehouse situated in the Northern England. In November 2013 we opened our first showroom in Salford, Manchester also. Following it’s huge success, with many customers coming through the doors to buy from us in person.


    Our Products

    We offer a range of laminate, engineered, and solid wood floors. On top of that, we’ve a massive amount of quality, underlay, high quality accessories at incredible prices, and a fresh new batch of premium products, perfect to give you the home of your dreams without the high cost.


    On-line Safety and Protection

    Discount Flooring Depot takes your security extremely seriously. We are committed to making shopping on-line at discountflooringdepot.co.uk safe and secure as possible.

    We make use of the independent payment service provider Sage Pay to secure our customer data and ensure safety and peace of mind when you purchase with us online. We’ve even added an extra level of security for Visa and MasterCard payments, protecting you from the unauthorised used of your credit card with 3-D Secure technology, Verified by Visa and MasterCard SecureCode.

    Sage Pay encrypt every transaction to the highest global standards. Their secure systems are scanned and audited regularly by one of the world’s leading Qualified Security Assessors (QSA) so that you can be confiding about using them to make a secure payment. By using Sage Pay, Discount Flooring Depot ensure that your details are always safe, and never compromised.


    Knowledge and Advice

    Flooring can be a bit of a nightmare, especially if it’s your first time trying to measure, buy, and get a floor laid. We talk our customers through the ordering process and help them with choosing the right floor for them every step of the way.

    As members of the National Wood Flooring Association, our sales staff are well versed in their detailed literature and on-line seminars, so we can give the best possible technical advice and maintenance guidance to our customers.

     

     

    We have also created a detailed knowledge base on our site to help our customers with an easy to access guide on installing, maintaining and even choosing the right floor for them. The knowledge base is sectioned into guides for installing laminate flooring, maintaining engineered wood flooring and looking after any solid wood flooring regardless of the finish, ensuring that in years to come, your lacquered, Oiled or Brushed and Oiled floor looks as good as the day it was installed!



    Customer Satisfaction

    Customer service is paramount here at Discount Flooring Depot. Our sales team are here to help you every step of the way. You can contact our team by email, phone, and customer call back request, or you can even try our live chat.

    We also use the independent and transparent feedback collection service Ekomi, which enables customers to rate our service and experience with us. From over 5,000 customer ratings, we’ve received an Ekomi Gold Award for our commitment to providing our customers with the best experience we can. Here’s just a couple of snippets of what our happy customers have said about us.

                 



    "Great product. Easy to lay and lovely results. Best value I could find after shopping around many suppliers. Communication with Discount Flooring was excellent and staff really helpful. I'm delighted with my new floor.”


    "Placed order for my sample, it arrived within 2 days. Had a couple of queries regarding delivery and placing my order so spoke to the on-line customer service team. I found the staff to be well trained and very accommodating. I will definitely use this company again and recommend to my friends and family."


    How Do We Do It?

    We aim to be the number one on-line provider of flooring in the UK. We offer a range of quality Laminate, Solid Wood and Engineered wood floors, as well as a range of flooring accessories including adhesives, underlays and beading for use across the home and commercial properties.

    And we offer these at prices significantly less than what you’d find on the high street. As an on-line company, we maintain low overheads, and we pass these savings onto our customers. Discount Flooring Depot buys big name brands from global suppliers in big amounts. We cut out the middle man, and pass the savings onto you.

    Don't forget we have a range of finance options available to suit your needs and we also offer extremely competitive delivery rates for all of our products


    Get in Touch

    Our opening hours are between 9am-8pm Monday to 9am-7pm Tuesday to Friday, Saturday 9am-6pm and Sunday 11am-5pm excluding any public holidays. You can call us during our opening hours on 0161 641 9996.

    Or you can email us!

    For Sales Enquiries: sales@discountflooringdepot.co.uk

    For Customer Service: customerservice@discountflooringdepot.co.uk

    For Marketing Enquiries: admin@discountflooringdepot.co.uk

    If you want to get in touch with us via snail mail, you can write to us at our head office in Manchester,

    Discount Flooring Depot
    Unit 100
    Chapel Walks
    Chapel Street
    Salford
    Manchester
    M3 5DW


    If you want to get social, you can check us out on the following websites: Facebook
    , Twitter, Instagram, Pinterest, Tumblr, YouTube, Linked In, or have a look at Our Blog.

  • Contact Us

    In order to serve you best, we ask that you contact our sales team via email. Please email: 

    sales@discountflooringdepot.co.uk

    If you wish to speak to a member of the sales team please call: 

    0161 641 9996

    All customer service enquiries must be made via email. Please email:

    customerservice@discountflooringdepot.co.uk


    Our office is open from 9 am - 5 pm Monday to Friday, excluding any public holidays.

    You can also write to us at our head office address: 


    Discount Flooring Depot

    Unit 100
    Chapel Walks
    Chapel Street
    Salford
    Manchester
    M3 5DW

    Alternatively, you can fill out the form below and we will get back to you.

  • Are my details safe with Discount Flooring Depot?

    We take data security very seriously and fully comply with the Data Protection Act 1998. We stringently follow the 8 principles of good data handling as set out by the Information Commissioners Office (ICO).

    All sections of our website were sensitive data input is required are secured by a high grade 128-bit Secure Socket Layer (SSL) connection provided by Rapid SSL.

    This means that all on-line communication between our customers and the functions of our website are encrypted and all information is hidden from any potential eavesdropping by unauthorised parties.

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