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Help & Contact

Please select the subject below and click for more information.
  • I am unsure what product I need can you help?

    We would be delighted to assist you in selecting the most appropriate flooring for your needs. If you are unsure which of our wide range of products to choose from, one of our experienced customer service team will be able to answer any queries which you may have. They will also be able to confirm the availability of products and suggest an alternative which may be better suited to your particular budget or requirements. Simply email sales@discountflooringdepot.co.uk or alternatively please call 0161 641 9996.

  • I don't know how much flooring I need?

    We can assist in determining the approximate requirement. If you not to sure on how to measure your room please see our Measuring Your Room page.

    We would always recommend allowing for around 5-10% extra on any orders to allow for wastage. We recommend that before beginning any installation you seek the advice of a professional fitter/flooring installer for any questions you have with your unique installation or flooring preference.

    All of our flooring product pages have a calculator which will aid you in determining the exact number of packs which you will need for your installation, however if you are still unsure please do not hesitate to contact us.

  • Do you offer credit facilities?

    Here at Discount Flooring Depot we can offer you a credit facility in association with Deko. Credit is subject to status and is available to permanent UK residents only. Once you apply for this, Deko the independent financial provider will assess your status and provide you with an answer as to whether or not you qualify for the finance ore not. Deko should send you an email confirming whether your application has been successful within thirty minutes. If successful then your order will be dispatched on the appropriate date. Credit will only be considered on orders over £300.00. A deposit of 10% of your order value will need to be paid before the order is dispatched. If you are not eligible for the Deko credit service all goods will have to be paid for before dispatch by Debit/Credit Card, PayPal or BACS payment. 

  • What if I wish to cancel my Order?

    If your order has been placed, but not dispatched, we will try to make the change or cancellation wherever possible. Please contact our Customer Services team on 0161 641 9996 or Live Chat as soon as possible after placing the order.

    Please note, due to the speed at which our dispatch team work, we can make no guarantees to change orders prior to shipping. If you order as already been dispatch you will be reliable for any returns costs.

     

  • How can I contact Discount Flooring Depot?

    You can call us on 0161 641 9996

    Monday - Friday 8am - 8pm,

    Saturday 9am - 6pm,

    Sunday 11am - 5pm (Excluding Public Holidays).

    Email us sales@discountflooringdepot.co.uk or alternatively, you can use our live chat service, we're even available on Facebook Messenger!

     

  • About Discount Flooring Depot

    Here at Discount Flooring Depot, providing a great customer experience is our top priority. This includes providing help and advice on choosing the right floor for your home. We have a showroom located in Chapel Walks Salford, where you can view a wide range of our floors and accessories, we even have selected stock available to take away.

    We provide the best value for money on flooring. Our prices are very rarely beaten and but if you get a better price anywhere else we will price match it! We regularly have offers and promotions to make sure you're not missing out call us on 0161 641 9996 get the lowest price today!

    Our customer's reviews make us smile, click through to see what our customers have to say about their experience with us.

     

  • Are my details safe with Discount Flooring Depot?

    We take data security very seriously and fully comply with the Data Protection Act 1998. We stringently follow the 8 principles of good data handling as set out by the Information Commissioners Office (ICO).

    All sections of our website were sensitive data input is required are secured by a high grade 128-bit Secure Socket Layer (SSL) connection provided by Rapid SSL.

    This means that all on-line communication between our customers and the functions of our website are encrypted and all information is hidden from any potential eavesdropping by unauthorised parties.

  • Is your website secure?

    Is your website secure?

    Our website employs the highest levels of security to protect your personal information and transaction details. All sections of our website which require data input are secured by an ultra high grade 128-Bit SSL connection so that all communications are encrypted and cannot be view by unauthorised parties.

    Our website is secured against virus and hacker attacks and is hosted on a secure e-commerce platform provided by a leading e-commerce company. Their servers are protected by a combination of Managed firewalls and routinely monitored Vulnerability Scans which employs the software of an Approved Scanning Vendor (ASV), certified by the PCI Security Standards Council for the highest levels of security and peace of mind. The physical hardware on which the information is stored is secured in a state of the art data centre and is guarded 24/7 by closed circuit television and security personnel to ensure no unauthorised access to any personal information or sensitive system data.

    We utilise SagePay as our online payment processor to process our online debit and credit card transactions and no card information is ever stored on our systems.

  • What are the Terms and Conditions of Sale?

    Our Terms and Conditions can be viewed online at any time. If you are unsure about any clause(s) contained within these terms and conditions please do not hesitate to contact us for assistance.

  • Do you deliver flooring in my Area?

    We can deliver throughout England and Wales Monday - Friday on a day that suits you! Unfortunately due logistical reasons with our courier, we are unable to deliver to Scotland, Nothern and Southern Ireland at this time.

  • How long after I place my order can I expect delivery?

    We have a lead time of 3 working days and all deliveries are subject to stock availability. Please be aware that all deliveries are made by courier to kerbside only.

    We will deliver the goods to the nearest access point to the delivery address for the delivery vehicle but for insurance reasons we are unfortunately unable to bring the goods into your home.

    We would strongly recommend that you have someone ready to assist in bringing the flooring from the delivery point into your home as the courier driver will be unable to assist with this.

    The driver may require help unloading the products. As deliveries will be made by a large lorry it is assumed that the delivery address will be accessible. If there is likely to be a problem, for example the road is subject to a vehicle weight or width limit please inform us at the time of order so that alternative arrangements may be made.

    The majority of deliveries will be made between 8.00 am and 6.00 pm. Unfortunately, we are unable to give an estimate of delivery time as all deliveries are made at the couriers discretion. All delivery schedules provided on the site are estimates only and we cannot guarantee a specific day or time for delivery to take place.

    Don't forget we have a range of finance options available to suit your needs.

  • Do your Shipping Costs vary by product or area?

    Good News! Our delivery charges are the same if you live in central London or the valleys in Wales. Same charges apply if you order 10m2 or 100m2. 

    Standard Delivery - £35

    Express Delivery - £45

    Saturday Delivery -£75

    AM Standard Delivery - £15 extra

    Accessories Delivery - £15

  • What is your returns policy?

    If you cancel your order before they have been dispatched, we will refund you the full invoice amount within 2 working days.

    In the case that you do wish to return your order, you have up to 14 days to cancel on receipt of delivery, in order to receive a full refund less delivery charges. The product should be returned no later than 14 days after you have cancelled.

    To cancel your order you must inform us by email, referencing the order number and stating the reason why you are cancelling it. Email customerservice@discountflooringdepot.co.uk.

    It is your responsibility to arrange the items to be returned to our warehousing facility. If would wish for us to arrange collection via our courier UPN there would be an additional charge of £75.

    Refunds will be issued within 5 working days of the return.

    Before Returning:

    Email our customer service team stating your order number and the reason for cancelling. Email customerservice@discountflooringdepot.co.uk.

    Please ensure all products being returned are well protected before sending, as any costs for damaged goods will be taken from the refund total.

    Products must be returned in original unopened packaging.

    Ensure goods are returned on a pallet. This will minimise damages.

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