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Help & Contact

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  • Do you deliver flooring in my Area?

    We can deliver throughout England and Wales Monday - Friday on a day that suits you! Unfortunately due logistical reasons with our courier, we are unable to deliver to Scotland, Northern and Southern Ireland at this time.

  • How long after I place my order can I expect delivery?

    Please note, due to the COVID-19 situation there may be some disruption to the following information. 

     

    We have a lead time of 3 working days and all deliveries are subject to stock availability. Please be aware that all deliveries are made by courier to kerbside only.

    We will deliver the goods to the nearest access point to the delivery address for the delivery vehicle but for insurance reasons we are unfortunately unable to bring the goods into your home.

    We would strongly recommend that you have someone ready to assist in bringing the flooring from the delivery point into your home as the courier driver will be unable to assist with this.

    The driver may require help unloading the products. As deliveries will be made by a large lorry it is assumed that the delivery address will be accessible. If there is likely to be a problem, for example the road is subject to a vehicle weight or width limit please inform us at the time of order so that alternative arrangements may be made.

    The majority of deliveries will be made between 8.00 am and 6.00 pm. Unfortunately, we are unable to give an estimate of delivery time as all deliveries are made at the couriers discretion. All delivery schedules provided on the site are estimates only and we cannot guarantee a specific day or time for delivery to take place.

  • Do your Shipping Costs vary by product or area?

    Good News! Our delivery charges are the same if you live in central London or the valleys in Wales. Same charges apply if you order 10m2 or 100m2. 

     

    DELIVERY SERVICE COST DETAILS
    Select your day (Kerbside delivery) 

    £30

     

    • Monday - Friday kerbside delivery
    • Dates available will be 3 working days after the date you placed your order.
    • Between 8 am and 6.30pm on your chosen day
    • Delivery must be checked and signed for

     

    Next Working Day Delivery (Kerbside delivery) £40

     

    • Next day Monday - Friday delivery when ordered before 2 pm
    • Between 8 am - 6.30pm
    • Delivery to kerbside only
    • Delivery must be checked and signed for

     

    Saturday Kerbside delivery

    £75

     

    • Saturday date that suits you
    • Delivery between 8 am and 2 pm
    • Delivery to kerbside only
    • Delivery must be checked and signed for

     

       
    Accessories Delivery£15

     

    • If you are only ordering accessories there is a £15 delivery charge
    • Next day delivery when ordered before 2 pm
    • Kerbside delivery only
    • Delivery must be checked and signed for

     

    For full delivery information and our terms and conditions please see our full policy here.

    14 day hassle free returns

    We offer a 14-day returns policy, simply fill out this form to start the returns process. A refund will be issued 3 - 5 bank working days after goods have been received and checked in our warehouse. For further information please see our returns policy here

  • What is your returns & cancellation policy?

    If you cancel your order before they have been dispatched, we will refund you the full invoice amount within 2 working days. Please bear in mind this can take 3-5days for your bank to process.

    In the case that you do wish to return your order, you have up to 14 days to cancel on receipt of delivery, in order to receive a full refund less delivery charges. The product should be returned no later than 14 days after you have cancelled.

    To cancel your order you must complete this form.

    It is your responsibility to arrange the items to be returned to our warehousing facility. If would wish for us to arrange a collection via our courier UPN there would be an additional charge of £75.

    Refunds will be issued within 10 working days of the return.

    Before Returning:

    Please ensure all products being returned are well protected before sending, as any costs for damaged goods will be taken from the refund total.

    Products must be returned in original unopened packaging.

    Ensure goods are returned on a pallet. This will minimise damages.

    Manufacturing fault:

    The quickest way for us to resolve a manufacturing fault complaint is for you to follow the below steps.

    Download and complete this form (click here)

    This information will be sent to the manufacturer to review.

    Genuine manufacturing faults will be replaced and delivery and return costs will be refunded.

    If you return a product due to installation problems and we are able to install it back at our warehouse facility, we will have no choice but to send you the product back at your expense.  We highly recommend your installer reads and fully understands the installation guide on the product prior to installation.

  • I don't know how much flooring I need?

    We can assist in determining the approximate requirement. If you not to sure on how to measure your room please see our Measuring Your Room page.

    We would always recommend allowing for around 5-10% extra on any orders to allow for wastage. We recommend that before beginning any installation you seek the advice of a professional fitter/flooring installer for any questions you have with your unique installation or flooring preference.

    All of our flooring product pages have a calculator which will aid you in determining the exact number of packs which you will need for your installation, however if you are still unsure please do not hesitate to contact us.

  • Do you offer credit facilities?

    Here at Discount Flooring Depot we can offer you a credit facility in association with Deko. Credit is subject to status and is available to permanent UK residents only. Once you apply for this, Deko the independent financial provider will assess your status and provide you with an answer as to whether or not you qualify for the finance ore not. Deko should send you an email confirming whether your application has been successful within thirty minutes. If successful then your order will be dispatched on the appropriate date. Credit will only be considered on orders over £300.00. A deposit of 10% of your order value will need to be paid before the order is dispatched. If you are not eligible for the Deko credit service all goods will have to be paid for before dispatch by Debit/Credit Card, PayPal or BACS payment. 

  • What if I wish to cancel my Order?

    If your order has been placed, but not dispatched, we will try to make the change or cancellation wherever possible. Please contact our Customer Services team on 0161 641 9996 or use the form below

    Please note, due to the speed at which our dispatch team work, we can make no guarantees to change orders prior to shipping. If you order as already been dispatch you will be reliable for any returns costs.

     

  • About Us

    Company History

    Discount Flooring Depot was established in August 2012. We might be new to the on-line market, but we have over 30 years of experience in the flooring industry behind us. Our expertise ensures that only the finest quality luxury wood flooring is sourced in bulk directly from our global network of trusted suppliers.

       
    Discount Flooring Depot currently has its head office located in Salford, Manchester. We also have with a large warehouse situated in the Northern England. In November 2013 we opened our first showroom in Salford, Manchester also. Following it’s huge success, with many customers coming through the doors to buy from us in person.


    Our Products

    We offer a range of laminate, engineered, and solid wood floors. On top of that, we’ve a massive amount of quality, underlay, high quality accessories at incredible prices, and a fresh new batch of premium products, perfect to give you the home of your dreams without the high cost.


    On-line Safety and Protection

    Discount Flooring Depot takes your security extremely seriously. We are committed to making shopping on-line at discountflooringdepot.co.uk safe and secure as possible.

    We make use of the independent payment service provider Sage Pay to secure our customer data and ensure safety and peace of mind when you purchase with us online. We’ve even added an extra level of security for Visa and MasterCard payments, protecting you from the unauthorised used of your credit card with 3-D Secure technology, Verified by Visa and MasterCard SecureCode.

    Sage Pay encrypt every transaction to the highest global standards. Their secure systems are scanned and audited regularly by one of the world’s leading Qualified Security Assessors (QSA) so that you can be confiding about using them to make a secure payment. By using Sage Pay, Discount Flooring Depot ensure that your details are always safe, and never compromised.


    Knowledge and Advice

    Flooring can be a bit of a nightmare, especially if it’s your first time trying to measure, buy, and get a floor laid. We talk our customers through the ordering process and help them with choosing the right floor for them every step of the way.

    As members of the National Wood Flooring Association, our sales staff are well versed in their detailed literature and on-line seminars, so we can give the best possible technical advice and maintenance guidance to our customers.

     

     

    We have also created a detailed knowledge base on our site to help our customers with an easy to access guide on installing, maintaining and even choosing the right floor for them. The knowledge base is sectioned into guides for installing laminate flooring, maintaining engineered wood flooring and looking after any solid wood flooring regardless of the finish, ensuring that in years to come, your lacquered, Oiled or Brushed and Oiled floor looks as good as the day it was installed!



    Customer Satisfaction

    Customer service is paramount here at Discount Flooring Depot. Our sales team are here to help you every step of the way. You can contact our team by email, phone, and customer call back request, or you can even try our live chat.

    We also use the independent and transparent feedback collection service Ekomi, which enables customers to rate our service and experience with us. From over 5,000 customer ratings, we’ve received an Ekomi Gold Award for our commitment to providing our customers with the best experience we can. Here’s just a couple of snippets of what our happy customers have said about us.

                 



    "Great product. Easy to lay and lovely results. Best value I could find after shopping around many suppliers. Communication with Discount Flooring was excellent and staff really helpful. I'm delighted with my new floor.”


    "Placed order for my sample, it arrived within 2 days. Had a couple of queries regarding delivery and placing my order so spoke to the on-line customer service team. I found the staff to be well trained and very accommodating. I will definitely use this company again and recommend to my friends and family."


    How Do We Do It?

    We aim to be the number one on-line provider of flooring in the UK. We offer a range of quality Laminate, Solid Wood and Engineered wood floors, as well as a range of flooring accessories including adhesives, underlays and beading for use across the home and commercial properties.

    And we offer these at prices significantly less than what you’d find on the high street. As an on-line company, we maintain low overheads, and we pass these savings onto our customers. Discount Flooring Depot buys big name brands from global suppliers in big amounts. We cut out the middle man, and pass the savings onto you.

    Don't forget we have a range of finance options available to suit your needs and we also offer extremely competitive delivery rates for all of our products


    Get in Touch

    Our opening hours are between 9am-8pm Monday to 9am-7pm Tuesday to Friday, Saturday 9am-6pm and Sunday 11am-5pm excluding any public holidays. You can call us during our opening hours on 0161 641 9996.

    Or you can email us!

    For Sales Enquiries: sales@discountflooringdepot.co.uk

    For Customer Service: customerservice@discountflooringdepot.co.uk

    For Marketing Enquiries: admin@discountflooringdepot.co.uk

    If you want to get in touch with us via snail mail, you can write to us at our head office in Manchester,

    Discount Flooring Depot
    Unit 100
    Chapel Walks
    Chapel Street
    Salford
    Manchester
    M3 5DW


    If you want to get social, you can check us out on the following websites: Facebook
    , Twitter, Instagram, Pinterest, Tumblr, YouTube, Linked In, or have a look at Our Blog.

  • Are my details safe with Discount Flooring Depot?

    We take data security very seriously and fully comply with the Data Protection Act 1998. We stringently follow the 8 principles of good data handling as set out by the Information Commissioners Office (ICO).

    All sections of our website were sensitive data input is required are secured by a high grade 128-bit Secure Socket Layer (SSL) connection provided by Rapid SSL.

    This means that all on-line communication between our customers and the functions of our website are encrypted and all information is hidden from any potential eavesdropping by unauthorised parties.

  • Is your website secure?

    Is your website secure?

    Our website employs the highest levels of security to protect your personal information and transaction details. All sections of our website which require data input are secured by an ultra high grade 128-Bit SSL connection so that all communications are encrypted and cannot be view by unauthorised parties.

    Our website is secured against virus and hacker attacks and is hosted on a secure e-commerce platform provided by a leading e-commerce company. Their servers are protected by a combination of Managed firewalls and routinely monitored Vulnerability Scans which employs the software of an Approved Scanning Vendor (ASV), certified by the PCI Security Standards Council for the highest levels of security and peace of mind. The physical hardware on which the information is stored is secured in a state of the art data centre and is guarded 24/7 by closed circuit television and security personnel to ensure no unauthorised access to any personal information or sensitive system data.

    We utilise SagePay as our online payment processor to process our online debit and credit card transactions and no card information is ever stored on our systems.

  • What are the Terms and Conditions of Sale?

    Our Terms and Conditions can be viewed online at any time. If you are unsure about any clause(s) contained within these terms and conditions please do not hesitate to contact us for assistance.

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