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  • This product is 6mm thick and part of Discount Flooring Depot's Basic 6mm range. This range is very popular for rental properties and areas such as bedrooms, where a top of the range laminate is not a necessity.
  • This product has been issued with a 7 Year Residential Warranty, which will help offer you, the customer, a peace of mind for a number of years.
  • This product has a satin/matte finish, meaning there is no wood grain effect and it has a plain finish. A soft, subtle option which would compliment any room well. 
  • This product is compatible with underfloor heating, allowing you to have a warm underfoot feel in the comfort of your own home. It is extremely important that you check with your underfloor heating system provider that this type of product is compatible. You will also need to ensure that at no point the system temperature allows the surface temperature of the flooring to exceed 27 Degrees Celsius, or you may experience warping, cracking, bowing or excess drying out of the product. It is also extremely important that the installation is separated by door bars in any areas over 30m2, otherwise a polymer adhesive may be advised. Before laying any product we recommend you consult a professional fitter.

Living - 6mm Laminate Flooring - Light Grey North Cape

Product Code: LAM366
  • Now £6.99 £19.08 Per Pack
  • Was £9.99
Want it by Tuesday 3rd November? Order within 2 days, 9 hours, 45 minutes
Need help measuring your room? Click here ›

Living - 6mm Laminate Flooring - Light Grey North Cape

Product code LAM366
Species Oak
Finish Smooth
Construction HDF Core
Thickness 6mm
Width 192 mm
Length 1292 mm
Edge Detail Square Edge
Pack Size 2.73 m2
Planks Per Pack 11
Durability Rating AC3
Warranty 7 Year Residential
Installation method Click Locking System

Underfloor Heating

Suitable, Water & Electric

Click HERE for installation guide
Laminate Flooring Maintenance Brief Overview

North Cape is one of our most popular light grey laminate flooring choices. The grey décor is incredibly popular due to its versatility and ability to create an airy space.

Our Living collection offers you a cheap laminate floor that has a durable AC3 rating and 7-year warranty. Each board is 192mm wide and 1292mm long with square edges which allows the pattern to run throughout your room.

Each pack of this 6mm laminate covers an impressive 2.7 meters, so you get even more value per pack. It can also be self-installed thanks to its easy click-lock system, so is perfect for DIYers.

Review Summary - 4.8 out of 5 based on 130 ratings.
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Pleased with this flooring lovely colour

October 26, 2020 | ""

The floor looks amazing and is such a brilliant quality. Ordered enough to completely redo my entire house and have had barely any wastage and was super easy to lay. Incredibly happy and have since ordered flooring for my bathroom from here too!

October 22, 2020 | ""

Flooring is great. DELIVERY WAS RUBBISH. arranged a slot for 4.30pm due to a disability and the flooring was delivered @12pm and left on the pavement with no help

October 21, 2020 | ""

Excellent quality flooring. Delivery time was early. Price wise amazing! Will definitely be re-ordering more when doing house up. Could not recommend enough!

October 18, 2020 | ""

The packages were well packed with side protectors. The flooring itself is a great color and has a nice finish.

October 9, 2020 | Anonymous

Great product for the price

September 24, 2020 | ""

I am really pleased with the purchase and the service. Quick response, next day delivery and a good product.

September 24, 2020 | ""

Beautiful quality flooring!

September 21, 2020 | ""

15 packs and not a single item damaged in any way, delivered exactly when stated and the driver was very helpfull :)

September 12, 2020 | ""

It looks very good now it is mostly laid. We were a little concerned that it would be difficult to lay as we needed runs up to 6 boards but it was fine as the locking system is good, although it needed 2-3 people to push in place. Tip:brush the tongues and grooves with a soft brush before interlocking,as a tiny speck of dust can spoil the joins.

September 9, 2020 | ""

Absolutely love this laminate, really easy to put together for a novice. Looks so gorgeous and had several compliments on it.

September 1, 2020 | ""

From the day I ordered a sample I got a customer care call, the lady was really helpful, got an idea of what I’m looking for and gave adviice as well as sending more samples.

August 24, 2020 | ""

Love the colour! Seemed straight forward fitting aswell. Makes the room look bigger

August 14, 2020 | Anonymous

Amazing quality fast delivery amazing prices the customer service is second to none I have placed two orders so far and will definitely be ordering again

August 12, 2020 | ""

Easy to lay and looks amazing down would highly recommend

August 6, 2020 | Anonymous

Lovely flooring looks amazing with my new kitchen I then purchased more for my living room and passage it's lovely thank you

August 5, 2020 | ""

Fab flooring, colour is perfect and its easy to fit. I ordered it after my friend ordered the same floor for her shops. It really is durable and feels and looks great! Delivery was also fantastic. Even ordered again to do the entire upstairs. We haven't finished yet but it still looks fab, a solid lasting floor!

August 4, 2020 | Anonymous

Amazing quality great prices very fast deliver and amazing customer service i have ordered twice so far and will definitely be ordering again i have recommended to multiple friends highly recommended

July 29, 2020 | ""

Stunning, great quality and affordable price. Highly recommend!

July 28, 2020 | ""

Was delivered promptly, on time. Quality was excellent. Will order from this company again.

July 26, 2020 | ""

This floor is lovely realy brightens up the room i put it in as i hardly get sunlight in there... great price too.

July 25, 2020 | Anonymous

Ordered a sample loved the colour but 6mm bit too thin for me so have ordered another sample which I'm going to go with.

July 17, 2020 | ""

The boxes of laminate arrived well packed on a pallet with a friendly driver. It was my first attempt at a laminate floor after watching a few videos on youtube I started the job, all went well. The bords went together easily with no gaps at all, anybody with basic DIY skills should have no trouble. The color of the bords was pleasing to me.

July 16, 2020 | ""

Highly recommended Discount Flooring Depot !!!
Amazing customer service.
Very good quality of product.

July 14, 2020 | ""

Love this flooring. Beautiful colour. Everything was delivered on time and very pleasant. Had a friend lay it while I went for a run, by the time I got back it was half done. Very very pleased. My living room is completely transformed. Now we're just waiting on some new units to complete the room.

June 29, 2020 | ""

Absolutely in love with my new flooring, very good price for amazing quality and even the chap that laid my stairs carpet commenting on how nice and good quality this was. Overall completely recommend and i will definitely be reusing your company in the near future. Thank you

June 25, 2020 | ""

Easy to fit with the right tools

June 23, 2020 | ""


June 21, 2020 | ""

We purchased this flooring for our lounge, dining room and hallway. Delivery was super fast.
It's excellent quality, its easy to fit and just looks amazing. It's far superior to any other laminate we have had and at a great price. We couldn't be happier with it.
Our daughter now has the same flooring in her house as she agreed: it looks great.

June 9, 2020 | Anonymous

Great flooring and great quick service

June 4, 2020 | Anonymous

Fast delivery, looks great on the floor.

June 2, 2020 | Anonymous

Beautiful looking floor and easy to lay. Great quality and a fantastic finish.

April 29, 2020 | ""

Excellent product, that is perfect for the job required.
Good instructions supplied.

April 28, 2020 | ""

So good I am going to do the full the house.

April 20, 2020 | ""

Does the job nice clean and effective and value for money

April 16, 2020 | Anonymous

Great product easy to lay looks amazing fast delivery

April 13, 2020 | ""

Very happy with this flooring. Easy to lay,well priced and looks good when down. I have purchased from discount flooring before and will do So again

April 6, 2020 | ""

Very pleased with the North Cape Oak Laminate.

It is a great quality flooring and a great colour.

Delivery was was prompt and delivery guy was very pleasant.

April 5, 2020 | ""

This flooring is stunning. Its very good quality. Easy to lay and looks beautiful.
I've just decorated my bedroom and used it and I love it that much my hall stairs and landing are being done in the same product . Cannot recommend it enough

February 28, 2020 | Anonymous

Looks as pictured. Easy to install. Arrived on time.

February 13, 2020 | Anonymous

Looks as pictured. Easy to instal

February 11, 2020 | Anonymous

Fast delivery friendly helpful driver very happy with flooring colour is perfect! No breakages! Will use this company again for whole of upstairs! Very happy customer

February 6, 2020 | Anonymous

Its basic flooring, even says so on the packaging but it looks like real quality.
The finish is brilliant and the flooring is sturdy. I would have given 5 stars if not for a few defects which were probably caused in transit. A solid 4 stars though. Great for your bedrooms and bathrooms.

January 29, 2020 | ""

This flooring was a lovely colour and of good quality. It was easy to lay and looks great when laid. I cannot fault the product and would recommend it.

January 17, 2020 | ""

This flooring was a lovely colour and of good quality. It was easy to lay and looks great when laid. I cannot fault the product and would recommend it.

January 17, 2020 | ""

I am extremely pleased with customer service and delivery. My floors looks perfect!

September 27, 2019 | ""

Amazing!! Exactly what we were looking for !

Easy to install, looked like the pictures , perfect delivery.

Cannot be happier or speak highly of this company

August 27, 2019 | Anonymous

This flooring is absolutely beautiful and great value for money. We bought it to lay in our daughter’s bedroom after she chose it. I have to say that we are 100% delighted with it. It’s easy to do and took a grand total of 2.5hrs to do it. Couldn’t be happier with the result. We even have enough left over to lay in our kitchen (which admittedly is very small, but will look sensational)

March 23, 2019 | Cindy Murray

Amazing flooring!

March 5, 2019 | Anonymous

Out of sample's this is my favourite, I like the detailing,

February 17, 2019 | Charley Ashton

Very lovely and great fitting flooring

February 15, 2019 | Hayley Hayley

Lovely flooring but a few damaged pieces once the boxes were opened but for the price it is well worth it.

February 9, 2019 | Danielle Cocker

Love this store so easy to shop with the flooring they do is really good fast delivery and even the delivery driver was nice have to say if I need more flooring I will going back to this store

February 2, 2019 | Sean Oneill

Having received the sample piece after only a couple of days, I was extremely impressed at the quality feel of it. The box also contained a sample of underlay, which is extremely brilliant too.

The colour is excellent and would go with any number of colour combinations in a room. This colour was picked by my daughter for her bedroom, which she is very happy at having chosen. I look forward to placing our order as soon as my husband gets paid!

February 1, 2019 | Cindy Murray

I needed to laminate quite a large area of concrete floor and this involved a porch through into a lounge diner so, quite obviously, a number of angles and tricky corners to cut round.
I am far from a professional and am, at best, a decent DIY'er but, I found this flooring cut well and laid well once the initial "knack" of getting it to click was found.
It took 2 people 4 hours to complete a 28 sq m space using the wood and, for what it's worth, I think it looks amazing!!!!
I've attached a photo but, although the floor is down, the finishing touches are not complete yet so, I hope it gives you enough indicator of how good it looks when laid.

January 28, 2019 | Rachel West

Looks lovely. Delivery perfect and when they said it would be delivered was on time. Xx

January 27, 2019 | Janet Carter

Very good quality flooring! Easy to lay & easy to clean.

January 20, 2019 | Tina Kittsen

Brilliant quality and easy Internet service. Prices is also brilliant for quality of this product. Also colour sets a very good tone. Would recommend

December 3, 2018 | Anonymous

Love it :) it looks lovely and really brightens up the living room!

December 1, 2018 | Nikieta Harvey

Sample was very accurate in its colour display. Quality as was hoped leading to an order being placed. Customer service was very helpful and friendly and ensured that I understood the delivery process and policy.

November 30, 2018 | Joan Murphy

The laminate looks amazing once fitted. Good quality laminate too at a really reasonable price. however we paid extra for morning delivery because we were on a timescale. Didn’t come till well into afternoon which was rather annoying.

November 10, 2018 | Anonymous

I have just purchased my second lot of this flooring i would reccommed this flooring and probably buy some more in near future.

November 4, 2018 | Sharon Preece

Excellent product for the money.

November 3, 2018 | Richard Scott

Amazing look and good quality

October 27, 2018 | Anonymous

October 25, 2018 | Carol Knight

This floor is amazing, exactly as it looked on the site.
Was delivered securely and in great condition, no damage to any of the packs at all.

Great service from start to end I'm really happy that I found this company and placed my ordered them

October 21, 2018 | ASHA DUNCAN

Have not put the floor down yet but looks very good quality for the price paid.

October 20, 2018 | Andrew Ledder

I had a sample of the above product which was delivered very quickly and was a very good quality

October 19, 2018 | Paige Smith

Very good product, I received it today and it’s a lovely colour and can’t wait to get it down!

October 15, 2018 | Bronagh Smith

This laminate is fantastic. I have used it in my kitchen and it has transformed the look. It has really given it a modern contemporary look.

I purchased the laminate in a price reduction, however the price was very good to start off with.

I would definitely recommend to anyone

October 14, 2018 | Dino Menezes

Fantastic quality, they came really quick and was impressed that they also sent samples of underlay and edge trimmings, I wasn't expecting those but gave me a real idea of the quality and effort put in. Also spoke to someone on the phone for a quote who was mega helpful

October 6, 2018 | Charlotte Taylor

Excellent service could choose the day! Great price, decent quality. Overall excellent!

October 3, 2018 | Hugh Quinn

Great all round quick delivery and the price Is the best I have seen online the laminate is really good quality. Thanks guys definitely will be ordering from you guys again A*****

September 30, 2018 | Samantha Davies

This is a beautiful colour, and it looks as expected from the photograph. I am very happy with this flooring, the only reason I haven't given 5 stars is that the pieces are very fragile, which made putting the flooring down a little trickier than I would have liked, but the final effect is beautiful, and the price was much less than I was expecting to pay.

September 27, 2018 | Sophie Bush

Very easy to slot together, just make sure to run something along the seams first to clear out any little bits. Looks stunning and doesn't creak when I walk on it, love it!

September 22, 2018 | Amanda Sharkey

We haven't laid this yet, but we've had a look and it looks great! We can wait to get it down it'll make our living room more stylish. Customer service was excellent to, no faults.

September 21, 2018 | Chloe O

Lovely colour great smooth finish.

September 21, 2018 | Anonymous

Looks beautiful in my lean to in fact it looks so nice I'm going to put it in the rest of the house

September 5, 2018 | Des Vasiliou

We ordered a few samples and before the samples arrived I had already decided North cape oak was the one for my home.
We places out sizes in to the size area provided and it done all the work for us! It told us exactly how many pack we needed to order which made this process alot easier as we all know, nothing worse than having not enough!!
Delivery process was quick and simple and very fast!!
All the flooring was brought right to our doorstep and even into our hall way which again is very helpful!!
Overall I had the easiest process with discount flooring, right from looking for flooring to the flooring in my home!

August 18, 2018 | Jenna Forsyth

Looks really nice & good quality

August 11, 2018 | Stephen Scappaticci

Fantastic flooring at such a reasonable price. I was worried the light colour would look cheap or show up dirt but it looks fab. would definitely recommend.

August 3, 2018 | Anonymous

Brilliant service driver really helpful pleased with my purchase
Would recommend and definitely use again

July 27, 2018 | Janice Colquhoun

Brilliant service driver really helpful pleased with my purchase
Would recommend and definitely use again

July 27, 2018 | Janice Colquhoun

Very good quality.

July 21, 2018 | Anonymous

Very happy good value for my money excellent company.

June 30, 2018 | Nadia Summerhayes

It is the exact colour asked for ordering was easy and fast nice friendly staff and delivery was fast would definitely buy this again

June 13, 2018 | Sharon McDonald

Very nice looking sample. Certainly gave me something to think about. Great being able to compare samples At home and they were free too. Arrived very quickly.

May 14, 2018 | Tracey Carter

Absolutely love this flooring. The colour is the same as the photo. And the measurement calculator online worked perfectly. 100% recommend this product.
The after customer service is also a 5 star

April 20, 2018 | Robert Whitby

Lovely light grey oak affect flooring!

April 16, 2018 | Anonymous

Samples arrived within a couple of days and well packaged. They also included a sample of underlay and beading. The laminate is excellent quality considering the bargain price, in addition, the colour is exactly as it is depicted online.

April 14, 2018 | Koray Akyazi

Very nice colour just ordered some for my kitchen/diner

April 9, 2018 | Anonymous

Great product easy to lay

February 28, 2018 | Sue Fellows

Great colour for lightening up a large room, the laminate is a good quality and the price is amazing.
Overall this product is outstanding and very much up to the standard of which I was looking for.

February 20, 2018 | Anonymous

Absolutely beautiful flooring. Delivered very quickly. Communication was fab and delivery man was very helpful too. Amazing service from the moment flooring was ordered to flooring and underlay being delivered. Received a phone call to check all was okay after too. Brilliant, would definitely use again.

January 14, 2018 | Laura Boalch

Good quality laminate for the price. Nice Finnish and easy to install. Only downside is the lockin tongues are very delicate and can break easy. But overall gold product

January 13, 2018 | Chris Denford

December 8, 2017 | Equinox Properties Limited

Seems like a great product arrived quickly and we’ll packaged

December 6, 2017 | Lee Butler

Loved this so much we have bought 15 boxesto do the living room and hall and am waiting for it to be delivered today

December 4, 2017 | Denise Gray

Good quality flooring

November 11, 2017 | Anonymous

November 11, 2017 | Anonymous

Lovely looking laminate exactly what we wanted. Fab price to!

November 7, 2017 | Michaela Hitchens

This has a beautiful look and texture just a shame it's not able to go in bathrooms.

November 7, 2017 | Anonymous

Excellent prompt service.
Good quality flooring

November 5, 2017 | Glen Galbraith

really like the colour of this flooring, and good value

October 27, 2017 | Anonymous

October 24, 2017 | Paul Stanley

LOVE LOVE LOVE this flooring! I have a messy destructive 3yrs old, we were forever having our carpet cleaned, we didn't want to pay a lot for laminate as we expect we will need to replace it again in 2-3yrs!
I ordered a sample of this flooring and loved it! We ordered enough for our Hall, lounge and downstairs loo but now want to order more for the kitchen so downstairs completely flows! The quality of this wood is amazing for such a low price, if it survives our daughter and dog it'll be truly the best lol

October 24, 2017 | Lauren Hammans

This design looks very good when laid. It keeps the room light and bright. It went down very easily with no problems at all. Being a 'budget' range we expected some signs of 'cheapness' but there are none, and it seems to be a very hard-wearing surface. Proper underlay recommended, of course, and I reckon it will give good service for many years. And it really does look good, too.

October 12, 2017 | Barry Tabor

very easy to lay and looks nice in bedroom

October 1, 2017 | Kevin Barker

Lovely colour, great price and good value flooring for the money. Fast delivery

September 30, 2017 | Ellen Hopps

the product i ordered arrived on the delivery date,and the driver was very helpful,it was packed very well,and was in perfect condition,your company is very effiecent,and i would recommened ,your product to anyone,that was looking for a floor in their home,i have two more floors to lay in my home,so you will definetly be hearing from me many thanks,from a very satified customer

September 25, 2017 | John Edward Emberton

Nice product easy to lay.

September 23, 2017 | Bradley Cadman

As a complete newb to putting floor down this was really simple to use the extra laying tools were really worth the money (even if I did think they were just after sale extras when they arrived!).

The delivery driver was fab really nice fella & helped to get it in the house, the beading arrived about an hour after the floor so don't be shocked it did not come on the pallet it comes via a different service.

All in all the floor is really good quality we were not expecting it to be grained wood effect for the price but the texture is great I saw the same flooring in Floors2go for 13.99 psm they quoted us over £800 not including fitting for a 40sm room if you're on a budget and want top quality flooring buy from here.

And Bexley thinks it's the best for his cars to go fast on!!.

Olly Stoke-on-trent

September 23, 2017 | Oliver Heeks

Thrilled with this product looks good laid very smoothly no problems looks more expensive than it was

September 17, 2017 | Caroline Brown

A fantastic looking flooring product. It arrived when promised and was very easy to lay, even for a non-professional like me! The value was great - cheaper than vinyl or carpet options and I think a much better finish.

September 12, 2017 | Anonymous

My sample of North Cape Oak came, was very impressed with the quality and colour, really looked more expensive that quoted. Could not fault this.

September 8, 2017 | Anonymous


September 4, 2017 | Matthew King

August 14, 2017 | Ivana Machado

Speedy delivery and great value

August 12, 2017 | Julie Shelley

August 4, 2017 | Ksenija Pigulska

Always difficult trying to choose flooring based on a few photos on line.
The grain, the colour, the 'feel' of it; even the ambience it might create in the room where you intend laying it.
The samples heldped a lot, and they arrived promptyly while I was still in the mood
Have to say, though, all my doubts were put soundly to sleep. What I hoped to receive actually arrived! Oh, yes. For once, I could rely on the pictures and descriptions, samples and service. If only others could be the same.
How brilliant is that? To have my expectations so well managed, I had nothing to grumble about!
I delayed writing a review until the flooring had had the requisite time to acclimatise to the conservatory and we had returned from a few days' break. Then, I thought, let's see what it's really like after a little time rather than passing judgement too soon.
Have to say - unfortunately - I still don't have anything to grumble about! So, now, I'm really out of sorts.
I chose to have the 5mm thick underlay, too, and that was a wise decision. The sound is minimised and, in just the same way that a carpet benefits from a quality underlay in that you can 'feel' the added value, so it is with the Sound Master Gold. Never worth spending out on the flooring of your choice only to scrimp on the underlay.
The whole lot arrived when promised, although I did help the driver carry it through the front garden. Doh! But, at least, now, I have something to grumble about!
I'm not easily impressed, but Discount Flooring Depot gave me exactly what I wanted at a price I couldn't beat. How impressive is that?

July 27, 2017 | Geoff Newham

Terrific colour but not at 6mm

July 21, 2017 | Kenneth Gillingham

Living North Cape Oak 6mm Flat AC3 2.73m2

Good quality for price love the sample

July 8, 2017 | Pauline Palmer

Good quality for price love the sample

July 8, 2017 | Pauline Palmer

Living North Cape Oak 6mm Flat AC3 2.73m2

Really great flooring, looks great, feels great and fantastic value for money.


Living North Cape Oak 6mm Flat AC3 2.73m2

very pleased with the quality,the driver was so helpfull and friendly.
Overall very pleased

July 2, 2017 | Sandra Hemingway

Living North Cape Oak 6mm Flat AC3 2.73m2

Good quality flooring. Well made and very robust. I think it would take a lot to damage this laminate. I will be going ahead and buying this for sure within the next few weeks

July 1, 2017 | Lucy Tate

Ordered a free sample which also surprisingly had free postage which i found great. The sample came within 2 working days and was the perfect colour we were looking for and it looked like a good quality floor. We will be placing our order soon :) Thank you.

June 16, 2017 | Rebecca Hesketh

Living North Cape Oak 6mm Flat AC3 2.73m2

Came really quickly and well packaged. Sample is big enough to get good idea of what it will look like. Really pleased and have finally chosen one will definitely be ordering soon !!

May 6, 2017 | Sarah Power

April 10, 2017 | John Stephens

March 11, 2017 | Anonymous

Express Delivery (Mon-Fri) (Kerbside Delivery)



  • Next day Monday - Friday pallet delivery when ordered before 12 pm
  • Between 8 am - 6.30pm
  • Delivery to kerbside only
  • Delivery must be checked and signed for
  • England and Wales only


Select Your Specific Day (Mon-Fri) (Kerbside Delivery)



  • Monday - Friday pallet kerbside delivery
  • We'll contact you to arrange or let us know in the notes
  • Dates available will be 3 working days after the date you placed your order
  • Delivery must be checked and signed for
  • England and Wales only


Select Your Specific Day (Mon-Fri) - 9 am - 4 pm Arranged 2-hour Timeslot (Kerbside Delivery) £50


  • Monday - Friday pallet delivery when ordered before 2 pm
  • Choose a time between 8 am - 6.30 pm
  • Delivery to kerbside only
  • Delivery must be checked and signed for
  • England and Wales only


Express Delivery (Mon-Fri) - 12 pm - 4 pm Arranged 2-hour Timeslot (Kerbside Delivery) £60


  • Next day Monday - Friday pallet delivery when ordered before 2 pm
  • Choose a time between 8 am - 6.30 pm
  • Delivery to kerbside only
  • Delivery must be checked and signed for
  • England and Wales only


Oversized Delivery - Courier Organised 3 - 5 working day delivery (Kerbside Delivery) £30
  • Orders containing carpet or artificial grass will be delivered in 3 - 5 days (Mon-Fri).
  • Courier(s) will email you when the flooring has been dispatched
  • Change your delivery date through courier
  • Delivery to kerbside only
  • Delivery must be checked and signed for
  • England and Wales only
 DX Courier Accessories Delivery £15


  • If you are only ordering accessories there is a £15 delivery charge
  • Next day delivery when ordered before 2 pm
  • Kerbside delivery only
  • Delivery must be checked and signed for
  • England and Wales only


For full delivery information and our terms and conditions please see our full policy here.

14-day hassle-free returns

We offer a 14-day returns policy, simply fill out this form to start the returns process. A refund will be issued 3 - 5 bank working days after goods have been received and checked in our warehouse. For further information please see our returns policy here