Solid / Engineered Wood Installation Packs

This installation kit is suitable for installing any engineered or solid wood floor purchased at Discount Flooring Depot. It well help make the installation easier for beginners or those of you who are carrying out some DIY.

The kit contains a pull iron, a tapping block and twenty spacers. The pack also has a hard plastic mallet.

Purchase your installation kit today to get started!

Included in kit:

1 x Plastic Tapping Block
1 x Metal Pulling Iron
100 x Plastic Spacers
1 x PVA Spatula

Delivery Information

Deliveries are made on Monday - Friday between 8am to 6:30pm (Saturday between 8am- 2pm).

On the day of delivery, United Pallet Network will off-load the pallet using a tail-lift and hand operated pallet trolley.  The driver will ensure that the pallet is left in a safe place on the kerb or driveway. Please ensure you make the necessary arrangements to transport the goods into the property. 

Beading orders will be delivered by DX Delivery.

99% of our orders are delivered in perfect condition but sometimes things can go wrong in transit.

You have 15 minutes to check your goods, if you do notice any type of damage please ensure you record this on the driver’s delivery docket. We cannot accept claims for damage unless it is recorded on the delivery docket. Please also take the time to review our T&C’s.

Damage to look out for is ripped packaging, corners of the boxes, product arriving wet, and impact damage.

When your order arrives, the name on the box might be different from what you have ordered. Our suppliers don’t like us selling their flooring at such low prices so we change the name.

If a delivery is refused for any reason other than damaged goods you will be liable for the full cost of delivery and return. Re-delivery charges are incurred for failed delivery attempts.

Under no circumstances will goods be left unsigned for. 

Returns and Cancellation Policy

If you cancel your order before they have been dispatched, we will refund you the full invoice amount within 2 working days.

In the case that you do wish to return your order, you have up to 14 days to cancel on receipt of delivery, in order to receive a full refund less delivery charges. The product should be returned no later than 14 days after you have cancelled.

To cancel your order you must inform us by email, referencing the order number and stating the reason why you are cancelling it. Email customerservice@discountflooringdepot.co.uk.

It is your responsibility to arrange the items to be returned to our warehousing facility. If would wish for us to arrange collection via our courier UPN there would be an additional charge of £75.

Refunds will be issued within 5 working days of the return.

Before Returning:

• Email our customer service team stating your order number and the reason for cancelling.

Email customerservice@discountflooringdepot.co.uk.

• Please ensure all products being returned are well protected before sending, as any costs for damaged goods will be taken from the refund total.

• Products must be returned in original unopened packaging.

• Ensure goods are returned on a pallet. This will minimise damages.

Manufacturing fault:

The quickest way for us to resolve a manufacturing fault complaint is for you to follow the below steps.

• Download and complete this form (click here)

• Email the form with detailed photos of the fault to customerservice@discountflooringdepot.co.uk.

• This information will be sent to the manufacturer to review.

Genuine manufacturing faults will be replaced and delivery and return costs will be refunded.

If you return a product due to installation problems and we are able to install it back at our warehouse facility, we will have no choice but to send you the product back at your expense. We highly recommend your installer reads and fully understands the installation guide on the product prior to installation.

Discountflooringdepot.co.uk takes security seriously. We use industry-standard secure sockets layer (SSL) 128-bit encryption technology to ensure that all your personal and transactional information is encrypted before transmission.

Our robust security policies are to safeguard your privacy from unauthorised access / improper use and we will continue to implement ever-more secure technology as it becomes available.

We cannot be responsible for the privacy policies and practices of other websites. If you access partner or affiliate sites using links from our website, we recommend that you check their security policy when you visit. Wherever possible we've linked with sites that show the same commitment to security and also offer SSL encryption.

For maximum security, we ask you to choose a password to access your data on our site. Your password is unique and helps us to protect your personal information. You must keep this password safe and must not disclose it to anyone.

We have a few options for you if you forget your password or you want to change it for any reason. Simply click the link at the top right of our homepage or for more help simply email us.

Please note that communications over the Internet are not secure unless they have been encrypted, never disclose sensitive information in an email/webmail. Your communications may route through a number of countries before being delivered - this is the nature of the World Wide Web/Internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

Payment

The buyer of the goods must make payment in full to the seller before the goods will be dispatched. Partial payment for goods or services will not be accepted.   

Payment is accepted by Visa, MasterCard, Switch, Delta, Visa Debit, Visa Electron, Maestro. We do not accept cheques.

All payments will be processed via Sagepay unless otherwise stated.

The personal data collected whilst processing a payment will be used in full compliance with the Data Protection Act 1998 and in accordance with the published Privacy Policy.

Payments are processed at the time of order and will be deducted from your nominated payment account, if insufficient funds are available for the order to be processed your payment will be automatically declined.

We will not be liable for any additional card, bank processing fees or charges (such as refund charges or overdraft facilities or similar) incurred as a result of ordering any goods and services from us.