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What is your returns policy?

If you cancel your order before they have been dispatched, we will refund you the full invoice amount within 2 working days.

In the case that you do wish to return your order, you have up to 14 days to cancel on receipt of delivery, in order to receive a full refund less delivery charges. The product should be returned no later than 14 days after you have cancelled.

To cancel your order you must inform us by email, referencing the order number and stating the reason why you are cancelling it. Email customerservice@discountflooringdepot.co.uk.

It is your responsibility to arrange the items to be returned to our warehousing facility. If would wish for us to arrange collection via our courier UPN there would be an additional charge of £75.

Refunds will be issued within 5 working days of the return.

Before Returning:

Email our customer service team stating your order number and the reason for cancelling. Email customerservice@discountflooringdepot.co.uk.

Please ensure all products being returned are well protected before sending, as any costs for damaged goods will be taken from the refund total.

Products must be returned in original unopened packaging.

Ensure goods are returned on a pallet. This will minimise damages.

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