Customer Service Complaints

At Discount Flooring Depot we are passionate about providing an excellent customer experience, however, sometimes things happen which can affect this. We will always try our best to rectify the issue as quickly as we can.

Our commitment to you:

• We will respond to all complaints made.
  
• We will clearly explain what actions need to be taken to resolve the issue.
• We will endeavour to resolve the complaint in a timely manner.

Making a complaint:

If you have had a problem and wish to make a complaint please follow the steps below.

• For general complaints please complete this form
• For manufacturing faults, download and complete the complaints form
  
• Email a copy of the form to customerservice@discountflooringdepot.co.uk.
  
• It is important that you include your full name, address, order number, and a brief summary of the issue you are experiencing and how we can help resolve this.
• Please include any photos which can help us resolve the issue you are having.

The next step:

Once your complaint has been received, we will try to resolve it within 2-3 working days.  Sometimes we need a little longer to investigate, however, we will keep you updated regularly regarding the status of your complaint.