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Delivery Information

Things you’ll need to know

Deliveries are made on the day of your choice from Monday - Friday from 8am to 6:30pm Saturday 8am- 2pm. Please note at this time, for UK deliveries we only deliver to addresses in England and Wales

Unfortunately we are unable to provide estimated times of delivery however we do pass on contact details, for the couriers to contact
you on prior to delivery.

For insurance reasons all deliveries are kerb-side only and we highly recommend that you have assistance in carrying the goods into
your home.

If a delivery is refused for any other reason other than damaged goods you will be liable for the full cost of delivery, return
(where applicable) and any subsequent re-delivery charges incurred for failed delivery attempts.

Under no circumstances will goods be left unsigned for. If damage has occurred, this must be noted on the courier delivery
documentation and refuse all damaged packs at the time of delivery for any claims to be upheld.

We will endeavor to ensure that your delivery is made on the day that you requested, however please be aware that any delivery date displayed is not guaranteed as we use third party carriers. If in the event of a failed delivery estimate of arrival refer to our T&C’s.


Premium Delivery rates only apply to the palliated items you will receive, they do not cover the non arrival on the specified date of any accessory deliveries such as beading, trim, glues etc. The charge will not be refunded or reduced for non delivery of the items specified above. See our Full Terms and conditions specifically sections 2.0 and 4.0 for refunds in relation to delivery charges and late delivery or items