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Delivery Information

Things you’ll need to know

Deliveries are made on Monday - Friday between 8am to 6:30pm (Saturday between 8am- 2pm).

On the day of delivery, United Pallet Network will off-load the pallet using a tail-lift and hand operated pallet trolley.  The driver will ensure that the pallet is left in a safe place on the kerb or driveway. Please ensure you make the necessary arrangements to transport the goods into the property. 

Beading orders will be delivered by Tuffnells.

99% of our orders are delivered in perfect condition but sometimes things can go wrong in transit.

You have 15 minutes to check your goods, if you do notice any type of damage please ensure you record this on the driver’s delivery docket. We cannot accept claims for damage unless it is recorded on the delivery docket. Please also take the time to review our T&C’s.

Damage to look out for is ripped packaging, corners of the boxes, product arriving wet, and impact damage.

When your order arrives, the name on the box might be different from what you have ordered. Our suppliers don’t like us selling their flooring at such low prices so we change the name.

If a delivery is refused for any reason other than damaged goods you will be liable for the full cost of delivery and return. Re-delivery charges are incurred for failed delivery attempts.

Under no circumstances will goods be left unsigned for.

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