1. How can I contact Discount Flooring Depot?
We are always available to speak with our customers between 9am – 8pm Monday 9am-8pm Tuesday – Friday, Saturday 9am-6pm, Sunday 11am-5pm (Excluding Public Holidays). If you need to contact us please do not hesitate to email us firstname.lastname@example.org or alternatively you can use our online contact form. You can also call us on 0161 641 9996 (9am – 8pm Monday, 9am - 8pm Tuesday – Friday, Saturday 9am-6pm, Sunday 11am-5pm ).
2. Who is Discount Flooring Depot?
Discount Flooring Depot Ltd was established in 2012. The company is owned and operated by experienced industry professionals who have over 30 years experience in the international import and export of quality hard wearing flooring products.
Discount Flooring Depot is an online business, utilising the web is our main channel of sales. This enables us to keep overheads exceptionally low therefore allowing us to pass huge savings on to our customers. We have long established relationships with leading brands which means that you can purchase flooring at factory prices.
You can be confident that you will receive the highest standards and service and customer care that you would expect from any high street retailer.
Our head office is located at Discount Flooring Depot Ltd. Unit 100 Chapel Walks, Chapel Street, Salford, M3 5DW and we have centrally located distribution warehouses that allow us to distribute our products extremely efficiently across England and Wales at a minimal cost to you.
3. Are my details safe with Discount Flooring Depot?
We take data security very seriously and fully comply with the Data Protection Act 1998. We stringently follow the 8 principles of good data handling as set out by the Information Commissioners Office (ICO).
All sections of our website were sensitive data input is required are secured by a high grade 128-bit Secure Socket Layer (SSL) connection provided by Rapid SSL.
This means that all online communication between our customers and the functions of our website are encrypted and all information is hidden from any potential eavesdropping by unauthorised parties.
4. Do you deliver flooring in my Area?
We currently deliver our Laminate Flooring, Solid Wood Flooring and all other products throughout England and Wales only. Further products and locations shall be added when available.
5. Is your website secure?
Our website employs the highest levels of security to protect your personal information and transaction details. All sections of our website which require data input are secured by an ultra high grade 128-Bit SSL connection so that all communications are encrypted and cannot be view by unauthorised parties.
Our website is secured against virus and hacker attacks and is hosted on a secure e-commerce platform provided by a leading e-commerce company. Their servers are protected by a combination of Managed firewalls and routinely monitored Vulnerability Scans which employs the software of an Approved Scanning Vendor (ASV), certified by the PCI Security Standards Council for the highest levels of security and peace of mind. The physical hardware on which the information is stored is secured in a state of the art data centre and is guarded 24/7 by closed circuit television and security personnel to ensure no unauthorised access to any personal information or sensitive system data.
We utilise SagePay as our online payment processor to process our online debit and credit card transactions and no card information is ever stored on our systems.
6. What are the Terms and Conditions of Sale?
Our Terms and Conditions can be viewed online at any time. If you are unsure about any clause(s) contained within these terms and conditions please do not hesitate to contact us for assistance.
7. I am unsure what product I need can you help?
We would be delighted to assist you in selecting the most appropriate flooring for your needs. If you are unsure which of our wide range of products to choose from, one of our experienced customer service team will be able to answer any queries which you may have. They will also be able to confirm the availability of products and suggest an alternative which may be better suited to your particular budget or requirements. Simply email email@example.com or alternatively please call 0161 641 9996.
8. I do not know how much flooring I require can you help?
We can assist in determining the approximate requirement. We would always recommend allowing for around 7-10% extra on any orders to allow for wastage if you have arranged for an installer to lay your flooring.
All of our flooring product pages have a calculator which will aid you in determining the exact number of packs which you will need for your installation, however if you are still unsure please do not hesitate to contact us.
9. How long after I place my order can I expect delivery?
We have a lead time of 3 working days and all deliveries are subject to stock availability. Please be aware that all deliveries are made by courier to kerbside only.
We will deliver the goods to the nearest access point to the delivery address for the delivery vehicle but for insurance reasons we are unfortunately unable to bring the goods into your home.
We would strongly recommend that you have someone ready to assist in bringing the flooring from the delivery point into your home as the courier driver will be unable to assist with this.
The driver may require help unloading the products. As deliveries will be made by a large lorry it is assumed that the delivery address will be accessible. If there is likely to be a problem, for example the road is subject to a vehicle weight or width limit please inform us at the time of order so that alternative arrangements may be made.
The majority of deliveries will be made between 8.00 am and 6.00 pm. Unfortunately, we are unable to give an estimate of delivery time as all deliveries are made at the couriers discretion. All delivery schedules provided on the site are estimates only and we cannot guarantee a specific day or time for delivery to take place.
Don't forget we have a range of finance options available to suit your needs and we also offer FREE DELIVERY on all wood orders over £199.
10. Do you offer credit facilities or can I pay when the delivery arrives?
Here at Discount Flooring Depot we can offer you a credit facility in association with Pay4Later. Credit is subject to status and is available to permanent UK residents only. Once you apply for this, Pay4Later the independent financial provider will assess your status and provide you with an answer as to whether or not you qualify for the finance ore not. Pay4Later should send you an email confirming whether your application has been successful within thirty minutes. If successful then your order will be dispatched on the appropriate date. Credit will only be considered on orders over £300.00. A deposit of 10% of your order value will need to be paid before the order is dispatched.
If you are not eligible for the Pay4Later credit service all goods will have to be paid for before dispatch. Meaning you cannot pay the driver upon delivery.
11. What is your returns policy?
Our Returns policy is covered in our terms and conditions of sale. Please review this section of our terms and conditions before committing to any purchase.
12. I am trying to place an order but I am having difficulties can you help me?
If you are experiencing any difficulties using any aspect of our website or need any assistance we would be delighted to assist you. If you wish you can contact us via email at firstname.lastname@example.org or alternatively please use the contact form provided on our website or you can call us on 0161 641 9996 between 9am – 5pm Monday – Friday, Saturday 9am-6pm, Sunday 11am-5pm .
13. Do your Shipping Costs vary by product or area?
Shipping rates are provided directly by our courier partner and may vary between postcode areas and/or the level of service required. Whenever you are placing an order through our website the shipping total will be clearly displayed in the order process. We also offer FREE DELIVERY on all wood orders over £199
14. What if I wish to cancel my Order?
You may cancel your order with Discount Flooring Depot Ltd. at any time within 14 days of receiving the goods in accordance with Consumer Contract Regulations 2013. However, please refer to our terms and conditions of sale for our full returns policy.
15. Can you help me find someone to fit my new floor?
We work in affiliation with mybuilder which provides a trusted network of skilled and qualified tradesmen UK wide. They have a number of flooring specialists on hand to complete the job required. With Discount Flooring Depot and mybuilder you can find a local specialist which you can trust to get the job done right.